Privacy Policy

Account and Profile Information: When you register on Schedu, we collect information such as your name, email address, phone number, and any other details you choose to add to your profile.

Booking and Event Information: Information about the events and meetings you create, including event titles, descriptions, locations, dates, and times.

Payment Information: If you purchase a paid feature, we collect payment details necessary to process transactions, although we do not store your full payment details as these are managed by our third-party payment processors.

Device and Usage Data: We collect information about the devices and browsers you use, including IP addresses, browser type, operating system, and your interactions with Schedu (e.g., clicks, pages viewed, and search queries).

Provide and Manage Services: Facilitate scheduling, booking, and management of events and meetings, as well as any related customer support.

Improve and Customise User Experience: Analyze usage trends to improve and personalize Schedu’s features and functionalities.

Communicate with You: Send you updates, security alerts, support responses, and other necessary communications about your account or services.

Billing and Financial Management: Process payments for paid services and send invoices and payment notifications as necessary.

Compliance and Security: Ensure compliance with applicable legal obligations and protect our users and services against misuse or unauthorized access.

Service Providers: We share data with trusted service providers who support us with services such as payment processing, data hosting, customer support, and analytics. These providers are obligated to protect your information and use it solely for the services they provide to us.

Legal Obligations: We may disclose your information if required by law or in response to lawful requests from public authorities.

Business Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new entity, in compliance with applicable data protection laws.

Encryption: We use encryption protocols, such as SSL/TLS, to protect your data during transmission and secure storage methods to protect data at rest.

Access Controls: We limit access to your personal information to authorized personnel only. Access is granted on a need-to-know basis and is controlled by strict authentication and authorization protocols.

ISO 27001 Compliance: Our data storage and processing facilities meet ISO 27001 standards for information security management, ensuring a high level of data protection.

Regular Security Audits: We conduct periodic security audits and assessments to identify and address vulnerabilities in our systems. This includes third-party security evaluations and penetration testing.

User Responsibility: While we do our utmost to protect your data, you also play a key role in its security. We encourage you to choose a strong password, keep it confidential, and log out after each session.

International Data Transfers: If you access Schedu from outside the United Kingdom, we may transfer your data internationally to provide you with our services. We take necessary steps to ensure that your data is protected by implementing appropriate safeguards, such as contractual clauses, in compliance with relevant data protection regulations.

Data Storage: Your information is securely stored using a combination of physical, technical, and administrative measures designed to protect it from unauthorized access, loss, or misuse. We use ISO 27001-certified data centres and data encryption to maintain the confidentiality and integrity of your information.

Retention of Stored Data: We store your data only as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. Once retention periods are met, we securely delete or anonymize your data, ensuring it can no longer identify you

Access: You can request access to the personal information we hold about you

Correction and Deletion: You can request that we correct inaccurate data or delete information, subject to any retention obligations we may have.

Data Portability: You may request a copy of your data in a structured, machine-readable format

Object or Restrict Processing: In certain situations, you may have the right to restrict or object to our processing of your data.

Account Information: Information related to your account and profile is retained for as long as your account remains active. Upon account closure or deletion, we will delete or anonymize your data within a reasonable period, except where retention is required by law or legitimate business purposes.

Booking and Transaction Information: Records of your bookings and any payments made are retained for a period necessary to meet legal, tax, or regulatory obligations, generally for up to seven years unless otherwise required by law.

Communication Data: Data collected for customer service purposes, such as support requests and communications with us, may be retained for up to two years to ensure service continuity.